1 reviews | Active since Apr 2015
Appalling Service from WesBank!
Unbelievably terrible service from WesBank regarding my NaTIS papers! I have settled my car on the 11th of August already and sent all the documents through to WesBank to get the NaTIS. We went back and forth to get everything sorted and arranged and on the 24th of August they informed me that the NaTIS will be delivered between 10 to 14 working days. After not hearing anything from them, I queried it on the 14th of September with no feedback received. I queried it again on the 19th of September and still didn’t receive any feedback. I phoned them a few times since then and each consultant just tells me that they don’t know where it is and that they will escalate it. This is TOTALLY unacceptable! The car is in the process of being sold and due to WesBank’s incompetence the buyer is retracting their offer. Most ***********e team I’ve dealt with in years!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution