Appalling Service from Wesbank

I am extremely disappointed with the service I received from Wesbank. What should have been a straightforward process turned into a frustrating ordeal due to lack of communication, inefficiency, and unprofessionalism.

i am looking for a payment relief option since i am in between jobs and will be unemployed for the next few months before i start my new job.

The customer service team was unhelpful and dismissive. Attempts to get assistance through their hotline were met with long waiting times and RUDE and UNINFORMED agents like RELEBOGILE from COLLECTIONS DEPARTMENT, who have no idea what they are doing and lack professionalism when speaking to clients. At no point did I feel valued as a customer.

What’s most frustrating is the lack of accountability and transparency. 50 minutes on a call being transferred in-between departments like a hot potato because NOBODY SEEMS TO KNOW WHAT THEY ARE DOING.

I expected better from a company of Wesbank’s stature. Unfortunately, this experience has tarnished my perception of their brand, and I will not recommend their services to anyone.

I hope this review will prompt Wesbank to address these issues and improve their customer service standards

PS: THE LINK/SMS/EMAIL that is supposed to be sent to me to fulfill my request has still not been sent