Appalling service from wesbank

I am so tired of calling with no answer, writing reviews and getting promises to be assisted, then wait for days for the matter to be resolved. Then call again and put on hold for 15min while listening to their frustrating soundtrack. What an endless cycle. Wesbank and SSDA taking me for a fool after I settle the account. SSDA says they paid Wesbank, Wesbank claim the did not receive the payment. I'm sure the ombudsman will sort this one out. Other financial institutes are much better than this. Saying their service is appalling is an understatement.