Appalling Service from Wesbank

<p>I sold my vehicle privately which was financed by wesbank to a friend who also got financed by wesbank and the deal was concluded on 2/09/2016 with a little over the Settlement ammount. On 5/09/2016 I requested that my account ********** 7783 be closed (I don't understand why a settled account would remain open unless stated otherwise) so I can get the balance refunded to me which was initiated with Ref: ********** 6 to which I was told would take 48-72 hrs. Nothing happened after 72hrs so I called again on Friday 9/09/2016 and I was told it should be resolved by Monday COB, I called again on Tues and was told that turn-around time iskes 10 days for this process & they are waiting for my last installment which took place on 1/09/2016 to clear before the account can be closed - granted they're debiting an Investec acc but it hasn't cleared 12 days later??? Everyone I speak to has a different idea of how long this takes, is it 48; 72 or 240hrs? It's an internal transaction for crying out loud I was financed by wesbank and the car is re-financed by wesban**** Can somebody just resolve this issue so I can move on with my life! I'm closing all my FNB accounts (the service has deteriorated just as badly there) and moving my business account over to Investec, I think you guys need to increase your capacity to meet your clientele or shed some of your clients.</p>