Appalling “Service”

Appalling “Service”

Wesbank have been nothing but difficult in these times of difficulty. I lost my job due to COVID Lockdown and have since June been requesting to recalculate the amount owing and work out an affordable and acceptable re-payment value for my Vehicle. I have received nothing but disrespect and antagonizing remarks “we gave a payment break, upon advising I was retrenched after the payment break was given - so why didn’t you use your pay-out – I didn’t receive one – oh that’s unfortunate” I am not requesting my debt to be written off, I am asking for assistance with a payment arrangement to re-finance outstanding debt into an affordable amount over an extended period of time in order for me to continue paying them what is an affordable amount. Currently we are a 1 income household, instead of ignoring my responsibilities and just not paying anything I have tried multiple times to communicate with Wesbank about coming to an agreement surrounding the circumstances our ENITRE COUNTRY is faced with. Each time I have called WESBANK I have been on hold for over 30, on the call for close to 40 minutes only for the agent answering the call to rudely say there is nothing we can do? Is this how Wesbank treats loyal customers? If so then I will tell every single person that I know about the disgusting lack of service and compassion I have received from Wesbank and ensure that no one uses Wesbank for any of their Vehicle financing ever again. Where is the compassion??? What about helping your valued and loyal clients??? I have requested to speak to a manager more times than I can count to be told they will call me back. Till now I have received ZERO phone calls. DO NOT FINANCE YOUR VEHICLES THROUGH WESBANK THEY DO NOT CARE ABOUT THEIR CLIENTELE AND WILL NOT BOTHER TO GET BACK TO YOU ABOUT ANY QUERIES OR REQUESTS!!!!!