1 reviews | Active since Nov 2012
Appalling Service
I contacted Wesbank on wednesday about vehicle finance. Someone phoned me on thursday morning and i app**** online.<br> This person stated they would phone me back with an interest rate after 4 hours. they failed to do this.<br> <br> I then followed up yesterday, after being redirected about five times they told me the will contact me within 24 hours of when i first made the application.they failed to do this.<br> <br> I then phoned this morning to find out if they have a rate for me, the lady said someone would phone me back within the next hour. they failed to do this.<br> <br> I finally called them at 1:30pm for a final time asking to speak to management, it took a long time but i got hold of someone named Keaton, he said he would get someone to help me. I told him i didnt want to wait because i have already been waiting for almost 10 minutes on my phone. I waited a little while longer then hung up.<br> <br> On four or five different occasions their service has been shocking.<br> <br> I will now go elsewhere.<br>
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In our attempts to observe due diligence, we failed to act swiftly to recover this situation. This is most regrettable and this much appreciated feedback has been escalated to ensure that we do not experience similar occurrences.
We hope that you will afford us the same opportunity to restore your faith in WesBank as your asset financier of choice.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In our attempts to observe due diligence, we failed to act swiftly to recover this situation. This is most regrettable and this much appreciated feedback has been escalated to ensure that we do not experience similar occurrences.
We hope that you will afford us the same opportunity to restore your faith in WesBank as your asset financier of choice.
Yours sincerely,
WesBank