1 reviews | Active since Jan 2016
Appalling Customer Service by Wesbank
I met Motorite through Wesbank when I financed my car over two years ago. They offered me a warranty and service plan, to which I felt assured given that they were Wesbank partners.
However, when it came time to service my bmw, the dealership was given the run around by this company. Eventually I was advised that my policy had to be cancelled due to some technicalities on their end much to my surprise and horror.
I managed to service my car out of pocket and Motorite advise that they will cancel my policy and issue a full refund to Wesbank since my car was still under finance.
In February 2022 Motorite advised that they have refunded all my premiums back to Wesbank and have cancelled my policy.
However, I am still paying for this policy monthly through my Wesbank premiums and after numerous calls to Wesbank they still have not received any payment from Motorite since February and Motorite is not prepared to send me a proof of payment for this refund.
I am now resorting to these measures and have now approached the ombudsman to help with this matter.
My only wish is that I would have looked up Motorite on hellopeter before signing up for any of their products and this site is littered with complaints similar to mine.
AS A WESBANK CLIENT I WAS NOT PROTECTED AND HAVE NOT RECEIVED ANY SUPPORT ON THIS MATTER ALTHOUGH WESBANK SHARED MY DETAILS WITH MOTORITE I HAVE BEEN LEFT OUT IN THE COLD AND THEY HAVE CONTINUED TO CHARGE ME FOR A POLICY THAT IS NO LONGER ACTIVE AND HAS NEVER BEEN USED.
BE WARNED!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Thank you for your reply.
I did receive a call from a wesbank agent on the 12th of May 2022. However, it was not helpful at all.
The agent called to insist that based on our above hellopeter complaint the timing of our claim would have meant that our two year motorite policy had expired.
This only serves to confuse us even more as motorite themselves would have brought this to our attention. But as it turns out we have a three year policy with motirite after going over our agreement.
The wesbank agent should have sought to ask or assist instead he was calling to dismiss our complaint.
It is reckless behavior and a complete disregard of customers to go on record and insist that policy has expired when the facts are different in an attempt to make the problem go away.
The tone of the agent was unprofessional and hostile. He felt the need to belittle us by telling us that none of his cars are financed as he buys them all cash, therefore he himself has never finance with wesbank and as such cannot share or relate to our pain.
At this point it aa though wesbank is not willing to assist, we only asked that the5 step in as they sell customer details for they partners such as motorire without our consent. Financing a car through wesbsnk simply means that your phone will be spammed for a good two months by all types of car service and product vendors. We w
Thank you for your reply.
I did receive a call from a wesbank agent on the 12th of May 2022. However, it was not helpful at all.
The agent called to insist that based on our above hellopeter complaint the timing of our claim would have meant that our two year motorite policy had expired.
This only serves to confuse us even more as motorite themselves would have brought this to our attention. But as it turns out we have a three year policy with motirite after going over our agreement.
The wesbank agent should have sought to ask or assist instead he was calling to dismiss our complaint.
It is reckless behavior and a complete disregard of customers to go on record and insist that policy has expired when the facts are different in an attempt to make the problem go away.
The tone of the agent was unprofessional and hostile. He felt the need to belittle us by telling us that none of his cars are financed as he buys them all cash, therefore he himself has never finance with wesbank and as such cannot share or relate to our pain.
At this point it aa though wesbank is not willing to assist, we only asked that the5 step in as they sell customer details for they partners such as motorire without our consent. Financing a car through wesbsnk simply means that your phone will be spammed for a good two months by all types of car service and product vendors. We w