Appalling customer service at wesbank

Wesbank is just disappointing, no value for customers. When I call their automated response is they are closed due to maintenance, you get told you can their online service which, too do not work! Been trying to access my account and making phone calls for two days now. Surely if you were doing maintenance, your customers should still be able to receive assistance, we cannot be waiting for God knows when to be assisted! For how long is this going to go on! What type of business is this?!! This is how you lose customers, pathetic service.