AM
Anita M
1 reviews | Active since Oct 2023
19 Oct 2023, 11:20
Aply for finance
If I look at the service rating onthis platform I must AGREE. It is pathetic. I ap**** for a loan online on the 13th of October. It was approved. I received an email that YOU will contact me withing 24 hours. Today n19 October I contacted you. After trying and listening to your automated message for an hour I had to put the phobe down. Retied, somebody answerd, gave my reference nr, put on hold for another 15 min. Tried again was put on hold by another person. Phoned again and then after I lashed at the next available agent she tried to help. YOUR SERVICE IS SHOCKING
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Replies (2)
WesBank's replyOfficial
19 Oct 2023, 11:33 Dear Anita Malan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 Oct 2023, 11:33
Official
Dear Anita Malan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's replyOfficial
19 Oct 2023, 11:34 Dear Anita Malan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 Oct 2023, 11:34
Official
Dear Anita Malan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution