Apathetic attitude and impersonal customer care

Item: WesBank
Rating: 1
Author: guitarsqueal G

Absolutely ridiculous service and schlep just to answer a simple question and resolve a simple matter! 1 simple email and query takes ages and miles of back and forth, days in-between, and time wasted to get answered and resolved and nothing is resolved yet!

this finance company is beyond ridiculous with their service! DO NOT bother doing any business with them.

I personally CANNOT WAIT to be finished with them....

Helpful (0)

Replies (1)

WesBank's replyOfficial

28 Feb 2022, 10:26

Dear Gideon J,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply28 Feb 2022, 10:26

Official

Dear Gideon J,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution