Angry client

I am very disappointed in the collection agent by the name of Nomhle, after holding for almost 10minutes going through the different channels, she was rude and decided to put the phone down on my ear, I am paying customer with more than 2 contracts to be treated like this. People should understand that we take time out of our busy schedule to call hold on for so long for her to just put the phone down.

I am not happy at all, and i hope they deal with her and expect an apology from her, i just needed them to explain an arrear interest as the bank is debiting my account every month.