LP
Lance P

1 reviews | Active since Feb 2025

13 Nov 2025, 07:01

********* and useless.

Useless and *********. I collected my car on the 20th of October and they wanted me to sign the contract on the 17th. I asked the agent if I should be signing so early and when interest will start accruing? She assured me that no interest will accrue until they get confirmation from the dealership that I have taken possession of the vehicle. Upon investigating my statement and amortization schedule, it is very clear that interest started accruing on the 17th, despite me explicitly raising my concern about that to the agent. If they make multiple clients sign the contract a few days before they take possession of the vehicle, they make a **** ton of extra interest income. Surely it is ********* to charge a client interest on money that you have not yet paid out? Avoid if you can.

0
Replies (2)
WesBank
WesBank's reply13 Nov 2025, 08:20
Official
 Dear Lance Potgieter
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution

LP
Lance P's update27 Nov 2025, 09:26
Reviewer Update
I have logged the complaint with Wesbank on 30th of October and have still not received the recording of my call with the Wesbank Agent (almost a month later) - begs the question of whether they actually want to send me the recording or if they know they are at fault?
They contacted the dealership for some reason, although there is no issue with the dealership. I took delivery of the vehicle on the exact day I arranged with the dealership.