SM
Sarah M

1 reviews | Active since Apr 2025

23 Apr 2025, 13:54

An unhappy customer with Wesbank

I took out my van on finance with Wesbank and I paid every single month and never missed a payment then a lady from Wesbank called and stated that I missed some payments and I owe R84 500 and she said I must pay it with 14 days then I made the payment of R84 500 within two days and then she stated that I am paid up. Then Wesbank called me and stated I owe lawyers fee money of R7000 and then I asked what is this payment for as the lawyers never called me , wrote me nor did they repossess the van and then I proceeded and paid R8800 this was last year 2024. This year a man named Jabulani Hlatshwayo at Wesbank called me and stated I owe another R14 000 and honestly I don’t know what this money is for as I was told that the lawyers fee is R7000 and I paid extra amount because I paid R8800. I am disappointed in Wesbank as they ****ming me of my money and stating that they will put me in credit bureau. I think Wesbank does not have clear communication and they are not a honest company. I do not recommend anyone to take a car out on finance with Wesbank nor even bank with Wesbank as they will **** you of you money and they will keep adding outstanding balances that were never discussed.

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Replies (1)
WesBank
WesBank's reply23 Apr 2025, 14:02
Official
Dear Sarah Mtungwana,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution