Amount deducted in error no resolve to query
My wife has a account with Toyota Financial Services I believe Wesbank deal with this. <br> There is an amount of R500 being deducted from my wife finance account with Toyota Financial Services for a top up cover with Hollard. The top up covers been cancelled and confirmed cancelled by IUA in writing. We are therefore owed money back as we have not been covered by Hollard. This query was already brought to Toyfin last week and we are still waiting to be paid. I am going to bounce the monthly instalment now until thesis sorted. This is the most shocking service <br> I have ever received. There is no urgency to getting this sorted out at all. <br> I am also putting this complaint on Hellopeter Facebook and Twitter
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WesBank's replyOfficial
14 Aug 2015, 17:17Hello robertridout,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct feedback has been given clarifying that the policies in question were cancelled in order to correct a previously identified error but were reinstated immediately thereafter as premiums are being debited. The policy is underwritten by UI&A and you may confirm the existence of the policy accordingly if in need.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct feedback has been given clarifying that the policies in question were cancelled in order to correct a previously identified error but were reinstated immediately thereafter as premiums are being debited. The policy is underwritten by UI&A and you may confirm the existence of the policy accordingly if in need.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply14 Aug 2015, 17:17
Official
Hello robertridout,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct feedback has been given clarifying that the policies in question were cancelled in order to correct a previously identified error but were reinstated immediately thereafter as premiums are being debited. The policy is underwritten by UI&A and you may confirm the existence of the policy accordingly if in need.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. Direct feedback has been given clarifying that the policies in question were cancelled in order to correct a previously identified error but were reinstated immediately thereafter as premiums are being debited. The policy is underwritten by UI&A and you may confirm the existence of the policy accordingly if in need.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank