Advisors at wesbank terrible (Megan Johnson)

In this trying times of Covid-19, we are all going through the most. I have been a loyal customer for the past three years paying for my car without any mistake. However covid has made things really difficult, I have been calling Wesbank and even went directly to the Randburg branch to ask for assistance. I was helped by a lady named Khosi who told me that I don’t have any option but would need to surrender my car, and it had not been in arrears yet. But when I went to the branch I was advised there was a relief payment option for customers that had been closed in June. I was advised by Megan Johnson that a call listening would be done to hear that the consultant that helped me didn’t advice me of the plan. She called me back and told me that the advisor had just advised me of surrendering the car and she would then speak to her team leader. I have called numerous times for Megan Johnson but no response back.