RS
Ruan S
1 reviews | Active since Jun 2009
26 Feb 2015, 07:56
Account still not cancelled.
My vehicle is financed through Wesbank.<br> <br> I was charged R3 095.84 and R610.20 for the above but it was cancelled last month 'without penalities' due to being **** to over the phone regarding the charges that I will pay for this service.. Why have this amount not been cancelled and credited to the loan amount?<br> <br> I paid R104 extra in my payment extra this month because of this and expect this amount to be credited to my account.<br>
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WesBank's replyOfficial
27 Feb 2015, 14:02Hello ouroesa,
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially. Our insurance management have contacted you to discuss the matter further and confirmed that the premium was refunded to your bank account.
We trust that our efforts have restored your faith in WesBank.
Yours faithfully,
WesBank
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially. Our insurance management have contacted you to discuss the matter further and confirmed that the premium was refunded to your bank account.
We trust that our efforts have restored your faith in WesBank.
Yours faithfully,
WesBank
WesBank's reply27 Feb 2015, 14:02
Official
Hello ouroesa,
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially. Our insurance management have contacted you to discuss the matter further and confirmed that the premium was refunded to your bank account.
We trust that our efforts have restored your faith in WesBank.
Yours faithfully,
WesBank
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially. Our insurance management have contacted you to discuss the matter further and confirmed that the premium was refunded to your bank account.
We trust that our efforts have restored your faith in WesBank.
Yours faithfully,
WesBank