Account should be settled as soon as possible

Account number ********** 3988 (CJ van Heerden)

My insurance did pay a settlement amount into Wesbank's account for the vehicle that was written-off. I did have Coverplus from wesbank to cover the difference between the settlement paidout and my outstanding debts with wesbank. Wesbank want to delay the process of this policy to cover the difference in order for another debit order to run on the first of September which is not in my opinion what according to the CoverPlus policy at all right. I will appreciate it if someone please contact me with more information in regards to this matter so that this matter can be settled!