NZ
Nkosinathi Z
1 reviews | Active since Dec 2021
05 Jun 2025, 12:40
ACCOUNT SETTLEMENT TAKES AGES
I paid up my car loan and requested settlement letter. It takes age for them to process a refund so I can get a letter. Its over a week now I'm being told that they are processing the refund and I can get the letter because the account is still open. I don't know what to do now, I'm tired of calling to enquire about this!
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WesBank's replyOfficial
05 Jun 2025, 13:04Dear Nkosinathi Zamisa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Jun 2025, 13:04
Official
Dear Nkosinathi Zamisa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution