LB
Lize B
1 reviews | Active since Aug 2015
28 Aug 2015, 14:17
Account settled - still debiting my account
Wesbank is the most pathetic institute ever - they took a debit order off my account after my account was settled - now they cannot tell you with witch department you need to speak to customer services says you need to speak to legal and legal tells you, you need to speak to customer services. The best response I have had was that they cannot assist me today - they are busy with a function and will be available on Monday <br> <br> Nowhere on the settlement letter does it indicate a debit order had to be done still from my account (my account was settled by my insurance)<br>
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WesBank's replyOfficial
10 Sept 2015, 16:29Hello Lize Botes,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
We contacted you directly to clarify that the settlement quoted was only valid provided that the next instalment is honoured because a consumers civil agreement with an insurer does not negate the underlying obligation in terms of the agreement however the insurer guarantees a fixed amount; the surplus of which would be refundable to the policy holder. We wish to respectfully highlight that the Bank does not have jurisdiction over the validation of a claim or any matter that does not fall within the scope of the credit agreement.
We hope that our efforts have not only restored your faith in WesBank whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
We contacted you directly to clarify that the settlement quoted was only valid provided that the next instalment is honoured because a consumers civil agreement with an insurer does not negate the underlying obligation in terms of the agreement however the insurer guarantees a fixed amount; the surplus of which would be refundable to the policy holder. We wish to respectfully highlight that the Bank does not have jurisdiction over the validation of a claim or any matter that does not fall within the scope of the credit agreement.
We hope that our efforts have not only restored your faith in WesBank whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply10 Sept 2015, 16:29
Official
Hello Lize Botes,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
We contacted you directly to clarify that the settlement quoted was only valid provided that the next instalment is honoured because a consumers civil agreement with an insurer does not negate the underlying obligation in terms of the agreement however the insurer guarantees a fixed amount; the surplus of which would be refundable to the policy holder. We wish to respectfully highlight that the Bank does not have jurisdiction over the validation of a claim or any matter that does not fall within the scope of the credit agreement.
We hope that our efforts have not only restored your faith in WesBank whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
We contacted you directly to clarify that the settlement quoted was only valid provided that the next instalment is honoured because a consumers civil agreement with an insurer does not negate the underlying obligation in terms of the agreement however the insurer guarantees a fixed amount; the surplus of which would be refundable to the policy holder. We wish to respectfully highlight that the Bank does not have jurisdiction over the validation of a claim or any matter that does not fall within the scope of the credit agreement.
We hope that our efforts have not only restored your faith in WesBank whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank