Account Settled in Full and still more Deductions from my account

Item: WesBank
Rating: 1
Author: Pierre B

I am discussed in Wesbank - I settled my vehicle finance with them in Jan 2021

Still they deducted the premium from my account - it took me 2 weeks and hours on the phone with them to have my premium refunded back to my account.

Then after they assured me that the account has been settled, again this month Feb they deduct the same premium.

I went into FNB branch who said that I could log the dispute of this premium, just to receive an SMS to say that they cant reverse this premium and that I need to go through all the steps mentioned above again !!!!

This is ridiculous coming form a reputable bank like FNB / Wesbank

Helpful (0)

Replies (1)

WesBank's replyOfficial

04 Mar 2021, 16:32

Dear Pierre B

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply04 Mar 2021, 16:32

Official

Dear Pierre B

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution