TM
Themba M
1 reviews | Active since May 2015
21 May 2015, 17:05
account restructuring
Hi last i phoned wesbank to ask for a contract extension since i am having financial difficulties, they told me that they cant help me since my car is a 2009 model and they only extend from 2010. Now i called them again today they tell me that they cant do it because i have been paying bad and they say nothing about it being a 2009 model, the consultant are not competent in their job, wesbank only wants money and dont want to help their costumes.
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WesBank's replyOfficial
22 May 2015, 15:37Hello MPISITP,
Thank you for sharing your frustration with us. We have been in contact with you to explain the Terms and Conditions pertaining to the Contract Extension Process.
We have also clarified that our process has been changed since 2013 to accommodate older vehicles and your current credit profile does not allow for the granting of any further credit.
We trust that the explanation provided has clarified our stance on this matter.
Kind regards
WesBank
Thank you for sharing your frustration with us. We have been in contact with you to explain the Terms and Conditions pertaining to the Contract Extension Process.
We have also clarified that our process has been changed since 2013 to accommodate older vehicles and your current credit profile does not allow for the granting of any further credit.
We trust that the explanation provided has clarified our stance on this matter.
Kind regards
WesBank
Best regards,
WesBank's reply22 May 2015, 15:37
Official
Hello MPISITP,
Thank you for sharing your frustration with us. We have been in contact with you to explain the Terms and Conditions pertaining to the Contract Extension Process.
We have also clarified that our process has been changed since 2013 to accommodate older vehicles and your current credit profile does not allow for the granting of any further credit.
We trust that the explanation provided has clarified our stance on this matter.
Kind regards
WesBank
Thank you for sharing your frustration with us. We have been in contact with you to explain the Terms and Conditions pertaining to the Contract Extension Process.
We have also clarified that our process has been changed since 2013 to accommodate older vehicles and your current credit profile does not allow for the granting of any further credit.
We trust that the explanation provided has clarified our stance on this matter.
Kind regards
WesBank
Best regards,