WR
Wayne R
1 reviews | Active since Mar 2009
31 May 2025, 07:22
Account not settled caused debit order to go off for a car I no longer own
With regards to a vehicle that I bought from Weelee and financed through Wesbank, I ended up giving the vehicle back due to defects and Weelee had to settle the account with Wesbank.
It has been a month since and I was assured that the first debit order will not be going of by Cynthia Xabo (BDO). The money was paid to Wesbank 2 days ago by Weelee to settle the account, and to my surprise this morning, the debit order went off my account, for an account that should have been settled, for a car that I no longer own.
I deeply regret doing business with Wesbank and will move all my other financed accounts to another bank.
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Replies (1)WesBank's replyOfficial
02 Jun 2025, 07:15Dear Wayne
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Jun 2025, 07:15
Official
Dear Wayne
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
