WR
Wayne R

1 reviews | Active since Mar 2009

31 May 2025, 07:22

Account not settled caused debit order to go off for a car I no longer own

With regards to a vehicle that I bought from Weelee and financed through Wesbank, I ended up giving the vehicle back due to defects and Weelee had to settle the account with Wesbank.

It has been a month since and I was assured that the first debit order will not be going of by Cynthia Xabo (BDO). The money was paid to Wesbank 2 days ago by Weelee to settle the account, and to my surprise this morning, the debit order went off my account, for an account that should have been settled, for a car that I no longer own.

I deeply regret doing business with Wesbank and will move all my other financed accounts to another bank.

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Replies (1)
WesBank
WesBank's reply02 Jun 2025, 07:15
Official
Dear Wayne
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution