Account Not Closed but still debited

Good Day Wesbank.<br> <br> I see I am not the only one complaining about your account closure processes. <br> <br> On 30/11/15 BMW had settled the account with Wesbank as I had traded the vehicle in for another vehicle. The account shows as open and today, 28/12/15 I was debited an installment. <br> <br> As I need that money to pay an installment on my new car, I have since had to phone my bank to reverse the debit order as you deem it fit after my account was settled, to dip your hands into my bank account and take what is not yours. I also refuse to let you sit on my money for 48 hrs and request s refund and chase you for it. <br> <br> This is unacceptable and I need answers from a big corporation with a lack of ethics. I'm disgusted and livid that nearly a month later I am \in a queue"to have the account closed. How long is this ****** queue? """