TM
Thonono M
1 reviews | Active since Aug 2023
01 Sept 2023, 12:07
Account n.o without details
I wanted to pay my deceased husband account while I'm waiting for the letter of authority to avoid arrears the consultant refused to give me reliable account no. of which I don't trust I can be happy even if I am given that account n.o but in a letter or email with letter head just imagine depositing 50 000 in an account no sent by sms. The reason why I don't trust this I was once ****ed by the dot sure consultant that is why this time I need authentic information
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Replies (2)
WesBank's replyOfficial
01 Sept 2023, 12:34Dear Thonono Makhanda,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Sept 2023, 12:34
Official
Dear Thonono Makhanda,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
TM
Thonono M's updateReviewer Update
01 Sept 2023, 12:39Thanks hoping to get your feedback before the account is in more arrears again
TM
Thonono M's update01 Sept 2023, 12:39
Reviewer Update
Thanks hoping to get your feedback before the account is in more arrears again