LK
Lue-Allan Karsten
1 reviews | Active since May 2017
13 Nov 2020, 10:45
ACCOUNT MESS!
My monthly installments goes off my account with a debit order. Never did a debit order go off and no money was in the account. So all debit orders that went off will mean my account is up to date. Oh no Wesbank has *****ed this up as well as my account is showing as arrears. What makes me angry is that they are charging me additional interest on their mistake that they made.
Don't know where this has gone wrong but they also not willing to sort this out and now want a manual debit order authorized for the arrears amount. I will not authorize this until they can prove to me that this was a fault of my own,
WESBANK you guys just lost me as a client. Never will I finance another vehicle with you!
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Replies (1)WesBank's replyOfficial
16 Nov 2020, 12:41Dear Lue-Allan Karsten,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply16 Nov 2020, 12:41
Official
Dear Lue-Allan Karsten,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
