Account is settled but account still getting debited!!

Item: WesBank
Rating: 1
Author: Ogopoleng M

I'm struggling to understand why keep holding for minutes on end to get to a consultant, I got my settlement qoute online through their interface, i even got it via email, i paid it, got a settlement confirmation from Wesbank but yet here i am still getting debited HOWWW!! very bad customer experience, very sad to be experiencing this as long standing client. Weighing my options with other banks.

Helpful (0)

Replies (1)

WesBank's replyOfficial

28 Aug 2020, 08:48

Dear Ogopoleng

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply28 Aug 2020, 08:48

Official

Dear Ogopoleng

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution