DN
Director N
1 reviews | Active since Aug 2019
27 Sept 2019, 12:15
Account
I'm struggling to get help with the progress of my account and I'm calling them they put me on hold for more than 30 minutes. If someone pick up my call they transfer me to Pretty who doesn't pick up my call while holding for long time up until my call drop and they don't even comes back to me. My shortfall are busy updating me that they're emailing Pretty from wesbank finance but she's not responding to their emails regarding my account.
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WesBank's replyOfficial
27 Sept 2019, 15:08Dear Director Ncongwane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Sept 2019, 15:08
Official
Dear Director Ncongwane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution