Account

I'm still not happy with Wesbank finance. I got an account with them that was settled on the 10 OCTOBER 2019 and up until today nothing is being done to close the account, they are busy adding interest and monthly fee on the account. On the 21October 2019 I've spoken to Ishmael who's handling the account and he told me that it will be sorted out within 7 days because he is waiting for a refund approval that is due for me. I called his direct line no one pick up the phone, worse part it keeps me holding for more that 30minutes. When I take it up with their customers service helpline they also transfer me to the same department that does not answer their phone.