Abusing consumer rights

This company is really abusive!!!! Legal fees of over R5000 were charged after my account was paid and up to date. Firstly you have a thousand different people handling your account which is very confusing o begin with.

I had escalated the issue of the legal fees on the 02/09/2019, sending them my bank statement as the proof of when the payment was made. Nobody has bothered to get back to me, I had to follow up and I still haven't received any feedback but instead I keep receiving threats of repossession.

THIS IS VERY ABUSIVE BEHAVIOR FORM WESBANK HONESTLY.