CL
Carla L
1 reviews | Active since May 2025
28 Jul 2025, 15:20
Absolutely unhelpful
Contacted Wesbank for a copy of Natis form, gladly assisted in writing, confirmed delivery address (for the proxy), "ONLY required R 384.40", which was paid. Proof sent. Reply was that docs would arrive in 10-14 days. Never arrived. When I requested a refund, I was told it was not 'allowed' on the account as I was not the 'director'. But they were happy to assist until after payment. Then there is all sorts of 'red tape'. DO NOT USE WESBANK. AT ALL. NOT RECCOMENDED.
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
28 Jul 2025, 15:34Dear Carla L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply28 Jul 2025, 15:34
Official
Dear Carla L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
CL
Carla L's updateReviewer Update
30 Jul 2025, 07:31Two days later, CUSTOMER RESOLUTIONS has yet to contact me. Money remains un-refunded. Hiding behind the "popia act". Laughable.
CL
Carla L's update30 Jul 2025, 07:31
Reviewer Update
Two days later, CUSTOMER RESOLUTIONS has yet to contact me. Money remains un-refunded. Hiding behind the "popia act". Laughable.
CL
Carla L's updateReviewer Update
05 Aug 2025, 10:07Here we are, still no documents, still no refund. "We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint, which has been routed to the relevant department for investigation and resolution.In accordance with the requirements of the POPIA Act, we will be in touch with you directly to resolve the matter. Regards, WesBank Service Resolution " Pathetic. Avoid like the plague. Quick to take your money. No so quick to refund/ deliver. Its borderline theft.
CL
Carla L's update05 Aug 2025, 10:07
Reviewer Update
Here we are, still no documents, still no refund. "We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint, which has been routed to the relevant department for investigation and resolution.In accordance with the requirements of the POPIA Act, we will be in touch with you directly to resolve the matter. Regards, WesBank Service Resolution " Pathetic. Avoid like the plague. Quick to take your money. No so quick to refund/ deliver. Its borderline theft.
CL
Carla L's updateReviewer Update
15 Aug 2025, 11:49For what its worth Wesbank finally refunded the money. Pity it had to come this far to happen though.
CL
Carla L's update15 Aug 2025, 11:49
Reviewer Update
For what its worth Wesbank finally refunded the money. Pity it had to come this far to happen though.