Absolutely Unfair treatment of PAYING CUSTOMERS

Dear BIG CAR FINANCE CORP OF SOUTH AFRICA (AKA Wesbank), Client account number *** here.

I am legitimately irritated with your absolute lack of response to my original complaint on my vehicle finance account.

You solemnly decided that my account should be debited on the 15th of December even though I have a mandate stating specifically the 24th of each month. In doing so you caused me an amount of R366.00 in bank charges for (honoring fees), due to the fact that your debicheck debit order emptied my account and subsequently caused previous personal transactions to be deducted from my account whilst there were no funds available....

You seem to think that just because you send and email stating that you are changing the debit order date in December to 10 days before my normal salary date, that magically there will be funds in the account (I guess by shear will power from your side).

I did not approve any request to deduct money on the 15th of December (ITS CHRISTMAS FOR CRYING OUT LOUD).

I have never given you a reason to suspect that I would not honor our agreement over December months, please stop treating your PAYING CUSTOMER SO UNFAIRLY.

I want my unnecessary bank charges back! CALL ME!

Kindest regards Your Faithfully PAYING CUSTOMER!