Absolutely unacceptable service from WesBank, specifically manager Bernadette Coetzee

Absolutely unacceptable service from WesBank, specifically manager Bernadette Coetzee. I escalated a complaint after dealing with Rejoice Magaboya who showed poor communication and no basic telephone etiquette. Instead of resolving the issue, Bernadette Coetzee handled it worse. She was defensive from the start, did not listen, and dismissed my concerns without proper consideration. Her tone was rude and inappropriate for a manager. This reflects a clear lack of training and accountability. It is shocking that a company like WesBank employs individuals in management roles who cannot handle client complaints professionally. This was the final straw. I will not be doing business with WesBank! Disgraceful service!