Absolutely shocking service

I recently paid up my Wesbank loan, I requested a letter of settlement as I am in the process of applying for a home loan and the agent dealing with my application needed the letter to assist me in my application. After speaking to management I was told that I would receive the letter today via email.After many calls to the call centre I'm still waiting on the letter of SETTLEMENT. It's amazes me how quick wesbank is to advertise and sell their product but with inferior after sale service. It is now 18:18 and my chances at securing the house I app**** for is certainly gone. THANKS WESBANK for your really terrible service and a special THANK YOU to the management of the settlement line of business for your utter and complete lack of business etiquette...I will never use WESBANK for any future business I may conduct!