Absolutely no service or feedback

<p>There was an overpayment on my account which the needed to be refunded.</p> <p>• When I first phoned WesBank, the excuse was they'd need to have all the payments reflected on their side (even though the transactions were from an FNB account). They couldn't even log any call because of that.</p> <p>• I phoned again after a couple of days and logged a call and sent proof of payment. </p> <p>• After a few more days, I was told the payment had been refunded. </p> <p>• 3 days after that, no payment was reflecting. I phoned and was rudely told that "we are still within the promised turnaround time" and that the payment should reflect in a couple of days.</p> <p>• After more days, the story now changed to "we had issues with our system and have a backlog".</p> <p>• Finally, I was told that my proof of payment from FNB nogal, was rejected by WesBank!</p> <p>• This is now over 3 weeks and nothing has been done! I have not even been given feedback although I was promised that quite a few times. I have had to phone everytime.</p> <p>If this is not bad customer service, I don't know what else can be.</p>