1 reviews | Active since Oct 2019
Absolutely Horrific Service delivery from Westbank
I settled my Volkswagen T5 Kombi in 2018. After several calls and verbal abuse from the Westbank Consultant at Westbank offices in Weltervreden Park I was forced to pay a second settlement figure.
In October 2021 I was contacted by a Westbank Fascilationation Fee department employee notifying my that I did in fact overpay on my settlement and a refund was due to me.
After numerous calls in November 2021 I was informed that my refund had been processed and is on the system waiting to be released.
I have since tried a number of times to get thus refund resolved but without any Luck.
Today the 28th December 2021 I called Westbank again and to my utter dismay..... I was told to call back after the 12th of January as the entire Fascilitation department is closed for the Festive season.
There isn't even a team leader, supervisor or any management staff on standby or contactable until January 2022.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
I was shocked at how quick you responded to my complaint. I was even more shocked when Mr Chad Padiachy called me to inform Me that my refund was being processed and the payment would be in my account on the 30th of December 2021.
True to his word, at 19h46 on the 30th of December 2021 I received a payment notification from my Bank. With utter disbelief, the refund amount paid into my account was R726.21 instead of the confirmed refund amount of R5441.80.
On querying this transaction, I am told that the matter will be investigated and someone will get back to Me.
I honestly hope it's not going to take another 90 days to try and resolve this issue.
I was shocked at how quick you responded to my complaint. I was even more shocked when Mr Chad Padiachy called me to inform Me that my refund was being processed and the payment would be in my account on the 30th of December 2021.
True to his word, at 19h46 on the 30th of December 2021 I received a payment notification from my Bank. With utter disbelief, the refund amount paid into my account was R726.21 instead of the confirmed refund amount of R5441.80.
On querying this transaction, I am told that the matter will be investigated and someone will get back to Me.
I honestly hope it's not going to take another 90 days to try and resolve this issue.