EF
Enrique F

1 reviews | Active since Sept 2015

21 Dec 2020, 11:44

absolutely horrific service.

Dear MR FERREIRA, Please note that despite attempts to obtain updated proof of comprehensive insurance for your HONDA HR-V 1.8 ELEGANCE CVT 2017, you have not confirmed any details. WesBank will be loading a limited insurance policy to your account until details have been provided. For any queries please contact us on Tel: ***, Fax: ***, Email: *** You can also submit your insurance details via your mobile de"

AFTER MULTIPLE PROOF UPLOADS AND NOT ANSWERING THEIR CALL LINES DUE TO "HIGH VOLUME" these ****ers still load extra charges!

they call from spam listed numbers and expect you to divulge personal information. Ridiculous business concept in the year 2020

0
Replies (2)
WesBank
WesBank's reply21 Dec 2020, 12:39
Official
Dear Enrique,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
EF
Enrique F's update22 Dec 2020, 09:56
Reviewer Update
Good day Clara,

Would like to say thank you for your assistance.

Will await the resolution to come through.

KW