Absolutely Disgusted. *** COMMUNICATION.
Good day Patience Ramangu.
It is seriously with great sadness that I'm typing this email. Once again you guys have shown me no respect whatsoever as a client of yours. I've been trying almost 3 weeks now since the NATIONAL DISASTER STARTED to apply for the payment relief. You guys have send me an email with a Covid 19 form attached to it,requesting that I should fill that immediately in and return it to you guys, which I did but never received any feedback from use. Three weeks later you guys wana send me a statement after I've been trying to reach out and eagerly waiting upon you guys to get back to me with regards to the payment relief. I will be taking matter further as we are all touched by this national Disaster Covid 19. Please advise accordingly!!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution