ABSOLUTE INCOMPETENCE

My vehicle was paid up and they said the documents would arrive within 3 to 5 days. I received conflicting sms and e- mails continuously indicating different dates. I have 21 days to register the vehicle in my name at the traffic department. I continuously phone in and they shift me from collections to customer care. I have made about 25 calls all of which they keep saying they are on their way or just keep you holding on for so long that the call is cut. They use covid to cover up their INCOMPETENCE. Rather use another financing company. It will cost yoh a lot less in frustration and time. Apparently they have no managers to deal with issues.