MV
Mandla V
1 reviews | Active since Dec 2018
28 Nov 2020, 13:22
A victim of Wesbank's new ******** tactic
Wesbank is taking advantage of me, because I'm under debt review. After working very hard to catch up on my payments, I'm one installment due, which is as it should be; and I receive a call (from a cellphone number) asking me when I'd be making my next payment. Well, after the call I receive an sms from Wesbank that says I agreed to pay R1900 which does not include my installment. I obviously did no such arrangement, I made no arrangements of any sort, in fact. I fear that this is a new and ******** tactic that they're using.
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Replies (2)
WesBank's replyOfficial
30 Nov 2020, 08:37Dear Mr. Vilakazi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Nov 2020, 08:37
Official
Dear Mr. Vilakazi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MV
Mandla V's updateReviewer Update
30 Nov 2020, 13:33I have never been more proud of being a WesBank customer, the complaints resolution department handled my query with care and speed. Thank you Polly from Debt Review and Goodman from collections. The guys were great and resolved the mis-understanding... I will be writting a 5 star review on the customer care that I have experienced. Thank you!
MV
Mandla V's update30 Nov 2020, 13:33
Reviewer Update
I have never been more proud of being a WesBank customer, the complaints resolution department handled my query with care and speed. Thank you Polly from Debt Review and Goodman from collections. The guys were great and resolved the mis-understanding... I will be writting a 5 star review on the customer care that I have experienced. Thank you!