A LYING TEAM LEADER AT WESBANK

I am not happy with the way Bonang Moshoeshoe, Team Leader – Motor Pre-Legal Collections at WesBank is dealing with my case.

I admit that I am behind with payment due to unemployment, now I have been making arrangements for payment since I started working recently.

Bonang has been helping me with arrangements, my biggest problem with him is that I cannot get hold of him when I need to speak to him. I have been calling in, he has gotten my messages for him to call me back but he gets back to me after days, sometimes after weeks. When i send him emails, he takes a long time(a lot of days) before replying.

He has spoken lies about calling me, saying that it went to voicemail, I never received missed calls or voicemail messages from him. I have two numbers, he has been calling on my primary number which is on the WesBank system but today he tells me that he called on secondary number on 29th Aug, and this is a lie.

Despite having arrangements, I have received a message today, that my case is being handled by Abraham Mamba who does repossessions for WesBank. Why is WesBank trying to repossess my vehicle despite arrangements in place? Did Bonang hand over the case to Abraham for my car to be repossessed because he is getting back at me for complaining about him?

Why is WesBank trying to repossesse my car even thougg I have made payment arrangements?