A failure at every single step.

I have been trying to get my car sold, since mid November. Wesbank has failed every step of the way. No communication, they are still debiting me on the account, they lost the deposit which we paid to them and are now scrambling to find it. Nobody knows what's going on, nor will they answer their phones to help me. Honestly gobsmacked that a group of individuals seem to purposefully be not helping me. I actually have no words.