A call centre with no one empowered to assist.
I settled my car on the 2 November and made an over payment into the account. I have called several times, emailed several times and spoken to many of your consultants. No one has been able to assist me or refund me and settle my account.
I am at my wits end, this process is so difficult and none of your call centre agents are empowered to be able to assist me.
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WesBank's replyOfficial
12 Nov 2020, 07:25Dear Carmen De la Rey,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Nov 2020, 07:25
Official
Dear Carmen De la Rey,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution