IA
Imthiaz A

1 reviews | Active since May 2021

11 Jul 2025, 11:33

*********

I am extremely disappointed with wesbank i have app**** for a 3 month payment release which was granted under the condition i would have to pay an additional 6 months in installments , which i said no to and posted a negative review on hello peter , wesbank had contacted me immediately offering me a different deal which was actually more ********* than the first , wesbank wanted to increase my installments by 3 months with a R300 increase on each installment.

The reason wesbank gave me for this unrealistic deal was interest rates fluctuation and some other wishywashy explanation. I have app**** for a payment release because i am in financial hardship wesbank gives clients the impression that they care and are empathetic but its just a ploy to get more out of a client

0
Replies (1)
WesBank
WesBank's reply11 Jul 2025, 11:59
Official
Dear Imthiaz Ally
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution