SW
Sharidon W

1 reviews | Active since Oct 2019

07 Oct 2019, 11:15

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I bought a Silver VW Polo in January 2019. In April it was raining and water came into the car. During this time ive notised that the door was actuality a red door that was painted silver as the paint was coming of on the inside of the door and body filler was cracking a clear indication that the car was in an accident. I phoned wesbank to report this they told me they can do nothing about this i must first give the dealership time to fix the issue and if they dont i must then log a complaint with MOISA they(Wesbank) can only do something after MOISA ruled on the situation. Today i phoned Wesbank cause MOISA is dragging the situation and they told me they(Wesbank) cant find nothing on their system about my complaint and can do nothing about it i should have told them within six month's of purchase, which i did.

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Replies (1)
WesBank
WesBank's reply07 Oct 2019, 12:00
Official
Dear Sharidon Williams,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution