rr
reg.scheepers reg.scheepers
1 reviews | Active since Oct 2016
30 Apr 2024, 15:21
45 Minutes on Hold, No reply to 2 emails.
I really find it unacceptable to be told that my call is important to you but then wait 45 minutes on hold. If I got replies to my emails I would prefer that. But since my air time ran out before any agent could attend to my call, I guess I have no choice.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
30 Apr 2024, 15:41Dear Reggie
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Apr 2024, 15:41
Official
Dear Reggie
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution