PO
Peter O
1 reviews | Active since Feb 2023
20 Feb 2023, 11:52
3rd party request for reg. docs and Wesbank dismissive approach to customers
Honestly the worst service or should I say, lack thereof that I've experienced
I submitted 3rd party request form for vehicle registration documents and paid up letter as requested by me dad - submitted to agent; Khanya Ndabankulu on the 9th Jan 2023, its now the 20th Feb. I've sent 4 follow-up e-mails with no response, I've made around 20 phone calls only to be hung up on. Not even a response to inform of a potential problem.
My dad is 84 years old, I'm trying to assist him in sorting his assets and finances. I've had no issue with Standard bank, but there seems to be no accountability in the Wesbank institution. I will also never be financing with this institution again due to their dismissive treatment of their customers.
Absolutely Disgusting
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
20 Feb 2023, 12:03Dear Peter Oravecz
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Feb 2023, 12:03
Official
Dear Peter Oravecz
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
PO
Peter O's updateReviewer Update
19 Mar 2023, 01:24Update to the above review - Wesbank made direct contact with me shortly after my review here. They processed the information I requested immediately and received the documentation requested 10 working days later. The consultant I dealt with apologized for the initial consultant that ignored my follow-up e-mails and informed me that he will be reported to his supervisor.
Unfortunately I still have a bad taste in my mouth after a frustrating 3 and a half months for something that should have taken a maximum of 2 weeks.
Despite the above, I'm very thankful to Junior, the Wesbank consultant who resolved the matter with urgency, and really hope this never happens to anyone again.
And thank you to Hellopeter for providing a platform to help resolve matters such as this.
Unfortunately I still have a bad taste in my mouth after a frustrating 3 and a half months for something that should have taken a maximum of 2 weeks.
Despite the above, I'm very thankful to Junior, the Wesbank consultant who resolved the matter with urgency, and really hope this never happens to anyone again.
And thank you to Hellopeter for providing a platform to help resolve matters such as this.
PO
Peter O's update19 Mar 2023, 01:24
Reviewer Update
Update to the above review - Wesbank made direct contact with me shortly after my review here. They processed the information I requested immediately and received the documentation requested 10 working days later. The consultant I dealt with apologized for the initial consultant that ignored my follow-up e-mails and informed me that he will be reported to his supervisor.
Unfortunately I still have a bad taste in my mouth after a frustrating 3 and a half months for something that should have taken a maximum of 2 weeks.
Despite the above, I'm very thankful to Junior, the Wesbank consultant who resolved the matter with urgency, and really hope this never happens to anyone again.
And thank you to Hellopeter for providing a platform to help resolve matters such as this.
Unfortunately I still have a bad taste in my mouth after a frustrating 3 and a half months for something that should have taken a maximum of 2 weeks.
Despite the above, I'm very thankful to Junior, the Wesbank consultant who resolved the matter with urgency, and really hope this never happens to anyone again.
And thank you to Hellopeter for providing a platform to help resolve matters such as this.
WesBank's replyOfficial
20 Mar 2023, 08:56Dear Peter Oravecz
We have received and reviewed your Hello Peter post.
We would like to make use of this opportunity to profusely apologise for the inconvenience that has been caused by the poor customer service you received during your last interaction with WesBank. We would like to assure you that the necessary measures have been taken to ensure that this type of service is not rendered again in future
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post.
We would like to make use of this opportunity to profusely apologise for the inconvenience that has been caused by the poor customer service you received during your last interaction with WesBank. We would like to assure you that the necessary measures have been taken to ensure that this type of service is not rendered again in future
Regards,
WesBank Service Resolution
WesBank's reply20 Mar 2023, 08:56
Official
Dear Peter Oravecz
We have received and reviewed your Hello Peter post.
We would like to make use of this opportunity to profusely apologise for the inconvenience that has been caused by the poor customer service you received during your last interaction with WesBank. We would like to assure you that the necessary measures have been taken to ensure that this type of service is not rendered again in future
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post.
We would like to make use of this opportunity to profusely apologise for the inconvenience that has been caused by the poor customer service you received during your last interaction with WesBank. We would like to assure you that the necessary measures have been taken to ensure that this type of service is not rendered again in future
Regards,
WesBank Service Resolution