2nd Complaint!

No feedback received since I've lodged my previous complaint! My account was up to date up until the time that my payment holiday started. Payment holiday for May June and July! In June I saw that my vehicle account on my app showed that it was in arrears I immediately contacted Rodney Nadar and he confirmed that it was not. In August I saw that it now showed R30 000.00 and that it was in arrears of 2 months. When I queried this was told that there was only 1 debit order due and that it was supposed to have run on the 1st of the month but that it had not... it was now my problem. Lengthy telephonic discussions with 3 people and having this escalated by 2 of them this has still not been resolved which i find quite pathetic! I was then told that fnb was refunded 2 payments and that this would be taken up with them. Tomorrow is one week since this has surfaced!!! I would like to purchase a property and this is not the type of **** I need to be dealing with this will be lodged with the banking ombud first thing Tuesday morning!