SK
Surika K
1 reviews | Active since Jan 2013
23 Feb 2015, 08:52
24 sms!!
I have received 24 smses from westbank saying they will contact me soon regarding my insurance details. 24 from 24 different nr's!!!<br> How can you spam a client like this, and did you lose my info because I was not allowed to drive the car till you had all the insurance details??
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WesBank's replyOfficial
25 Feb 2015, 11:22Hello suri***roe,
Thank you for raising your frustration and granting us an opportunity to respond.
Due to financial strains, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and apologised for the duplication SMS messages received due to a system inefficiency.
We trust our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Thank you for raising your frustration and granting us an opportunity to respond.
Due to financial strains, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and apologised for the duplication SMS messages received due to a system inefficiency.
We trust our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Best regards,
WesBank's reply25 Feb 2015, 11:22
Official
Hello suri***roe,
Thank you for raising your frustration and granting us an opportunity to respond.
Due to financial strains, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and apologised for the duplication SMS messages received due to a system inefficiency.
We trust our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Thank you for raising your frustration and granting us an opportunity to respond.
Due to financial strains, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and apologised for the duplication SMS messages received due to a system inefficiency.
We trust our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Best regards,