CP
Charlton P
1 reviews | Active since Aug 2016
03 Dec 2019, 10:21
14 days to process a request? 14 days?
I submitted a request to close and settle my wesbank gold card account a week ago. Today when I called as I see it still open I get told it takes 14 days to process the request. So who is paying for the feed for 2 weeks?
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WesBank's replyOfficial
04 Dec 2019, 07:27Dear Charlton P
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Dec 2019, 07:27
Official
Dear Charlton P
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution