FM
Fortunate M
1 reviews | Active since Aug 2015
19 Aug 2015, 09:36
10000 Not reflecting on the account
I deposited money to Wesbank for capital reduction for my car on the 13-08-2015. Today it's the 19-08-2015 and they are telling me the money is still not reflecting on the account. I have been told to call the next day to see if it reflected and captured, email proof of payment,which i have done and still waiting. I have to call them tomorrow to see if they have received the money,which I have been doing since Friday. So I am being send from pillow to post. <br> <br> They must just bring back my money.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
19 Aug 2015, 14:12Hello fortunatemakhoba,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
as confirmed in the proof of payment received, the reference number used for the transaction was incorrect and as such the payment could not transmit automatically. We have subsequently allocated the payment and you will be contacted shortly to process the capital reduction.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
as confirmed in the proof of payment received, the reference number used for the transaction was incorrect and as such the payment could not transmit automatically. We have subsequently allocated the payment and you will be contacted shortly to process the capital reduction.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply19 Aug 2015, 14:12
Official
Hello fortunatemakhoba,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
as confirmed in the proof of payment received, the reference number used for the transaction was incorrect and as such the payment could not transmit automatically. We have subsequently allocated the payment and you will be contacted shortly to process the capital reduction.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
as confirmed in the proof of payment received, the reference number used for the transaction was incorrect and as such the payment could not transmit automatically. We have subsequently allocated the payment and you will be contacted shortly to process the capital reduction.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank